Job Details

Connect Contact Officer (Casual)
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  • Join the # 1 Customer experience team - assessed by CSBA
  • Casual contract till 31 August 2022
  • Moorabbin location – onsite parking, close proximity to public transport

Holmesglen is a recognised leader in the provision of Vocational and Higher Education in Victoria delivering nationally and internationally. 

Why Holmesglen? Click here to view our range of employee benefits and services.

Holmesglen’s Connect Contact Centre is seeking applications from Customer Service star. As a Connect Contact Officer, you will be a first point of contact and provide excellent customer service to all clients on available courses and services to achieve first call resolution. 

You will ensure conversion of course enquiries into enrolments by tailoring course details and information to match the specific requirements of individuals.

You will manage all inbound phone, email and web-based enquiries in a timely manner and proactively guide and engage prospective students in course selection and provide the necessary support for the enrolment process. 


  • Relevant qualification or experience in customer service

Employment Type: Casual
Casual rate: $34.76 p/hour
Location: Moorabbin Campus
WWCC: Appointment to this position is dependent on obtaining and maintaining a Working with Children Check.

All applicants must attach a resume and cover letter.  Please note, incomplete applications may not be considered. 

Applications close 5pm Sunday 22 May 2022.

Like to know more? Please contact Titus Peter, Manager, Connect Contact Centre, via phone 03 9564 4726 or via email
Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, including the Aboriginal and/or Torres Strait Islander community.

If you require support with your application for this position, please contact the Human Resources Department on 03 9564 2676.

In accordance with the Victorian Government’s COVID-19 Mandatory Vaccination Directions, all appointments to Holmesglen Institute will be required to provide evidence of COVID-19 Vaccination Status prior to commencing employment.

Job Ref: EP000457
Submitted: 09-05-2022
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