THE OPPORTUNITY

Salary: $57,369 - $61,947 per annum pro rata + 11% super + annual leave loading (dependant on qualifications and experience).
Time Fraction: Part Time position, 0.8 EFT available.        
Location: Chadstone Campus.
WWCC: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
Position Status: Ongoing contract of employment, with a 6-month qualifying period.

Holmesglen’s Student Recruitment Centre is seeking applications from Customer Service stars. As a Connect Contact Officer, you will be a first point of contact and provide excellent customer service to all clients on available courses and services to achieve first call resolution. 

You will ensure conversion of course enquiries into enrolments by tailoring course details and information to match the specific requirements of individuals.

You will oversee all inbound phone, email, web-based, and live chat enquiries following Holmesglen’s service level agreements (SLAs). You will proactively guide and engage prospective students in course selection and support for the enrolment process.

ABOUT YOU

• Highly developed interpersonal skills, verbal and written communication skills,
• Experience demonstrating high level customer service skills by providing courteous, informative and accurate responses to all enquiries.
• Excellent organisational, time management and administrative skills.
• Demonstrated self-motivation with the ability to maintain privacy and confidentiality, work cooperatively and flexibly and organise multiple tasks and competing demands
• Demonstrated proficiency in the use of the MS Office products, internet-based applications and database management software and systems. Knowledge of student administration and systems would be an advantage.

ABOUT US

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

The Holmesglen Connect contact centre was ranked number one for the second consecutive year in customer service. Quarterly independent studies assessed the quality of customer experience throughout Australia as part of the Sense CX Benchmarking project.

OUR COMMITMENT TO YOU

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community. 

We provide our staff with:

• Employee Assistance Program
• Wellbeing programs
• Professional and career development opportunities
• Onsite parking and close proximity to public transport
• 14 weeks paid parental leave
• Flexibility to achieve work life balance
• Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

TO APPLY

For further information relating to this opportunity and to view the position description, please click here.

All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (located on the last page of the Position Description). Please note, incomplete applications may not be considered.

Applications close 11:59 pm Wednesday, 08^th May 2024

Like to know more? Please contact Titus Peter, Head Of Student Recruitment, via phone 03 9564 4726 or via email titus.peter@holmesglen.edu.au

For application queries, please contact recruit@holmesglen.edu.au.

If you require specific support to apply for this position, please contact the Human Resources Department on 03 9564 1813 and we will work with you to identify the best way to assist.