THE OPPORTUNITY

Salary: $60,416 - $65,237 per annum pro rata + 11.5% super + leave loading (dependent on qualifications and experience).
Time Fraction: Part Time, 0.5 EFT.
Location: Chadstone campus - onsite parking, close proximity to public transport.
WWCC: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
Police Check: Appointment to this position is dependent on obtaining a Police Check.
Position Status: Ongoing contract of appointment with a 6-month qualifying period.

Holmesglen’s Registrars department is looking for a Customer Service enthusiast to join their social and supportive team!

As a Customer Service Officer, you will be responsible for finalising student enrolments, assessing student’s eligibility for government funding and/or student HELP loans, delivering excellent customer service, and other administrative tasks in a busy customer service environment.  

The Registrars department is a supportive, collaborative, inclusive, team environment where you will be given the tools to be successful. All they ask for in return is for the successful candidate to be willing to learn, to be adaptable to any given situation, and join in on group activities with a can-do attitude. 

Join our friendly team as a Customer Service Officer, where you'll have the opportunity to make a meaningful impact by delivering exceptional support, building strong relationships, and growing your career in a supportive environment!

ABOUT YOU

• Customer service and office administration experience, including document management and diverse communication methods.
• Excellent interpersonal, written, and verbal communication skills with a professional approach to all stakeholders.
• Diploma of Business Administration or similar tertiary qualification in business, administration or related field.
• Ability to coordinate workflow, prioritise work tasks effectively and work under pressure while maintaining a high level of accuracy and attention to detail.
• Skilled in managing challenging service interactions with professionalism, empathy, and effective conflict resolution skills.

ABOUT US

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

OUR COMMITMENT TO YOU

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community. 

We provide our staff with:

• Employee Assistance Program
• Wellbeing programs
• Professional and career development opportunities
• Onsite parking and close proximity to public transport
• 14 weeks paid parental leave
• Flexibility to achieve work life balance
• Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to be meet mandatory vaccination obligations.

TO APPLY

For further information relating to this opportunity and to view the position description, please click here.

All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (located on the last page of the Position Description). Please note, incomplete applications may not be considered.

Applications close at 11:59 pm Wednesday 5^th February 2025.

Like to know more? Please contact Dominic Thorsen, Manager Student Administration, 03 9564 6201 and/or dominic.thorsen@holmesglen.edu.au

For application queries, please contact recruit@holmesglen.edu.au

If you require specific support to apply for this position, please contact the People Experience Department on 03 9564 1530 and we will work with you to identify the best way to assist.